GIFT City IBU
About GIFT City
Gujarat International Finance Tec - (GIFT) City is India’s first operational smart city and International Financial Services Centre (IFSC). GIFT City is an emerging global financial and IT services hub, a first of its kind in India, designed to be at or above par with globally bench marked business districts.
It is supported by state-of-the-art infrastructure encompassing all basic urban infrastructure elements along with excellent external connectivity.
The International Financial Services Centers Authority (IFSCA) is the regulatory body for the GIFT IFSC, and it plays a pivotal role in overseeing and regulating the overall functioning of Gift City.
Deutsche Bank Group India
Deutsche Bank provides corporate and transaction banking, lending, focused investment banking as well as retail and private banking to corporations, governments and institutional investors, small and medium-sized companies, and private individuals.
Deutsche Bank is Germany’s leading bank, with a strong position in Europe and a significant presence in the Americas and Asia Pacific.
Deutsche Bank established its first branch in India in 1980 and has grown to become one of the largest foreign banks in India, with branches in 16 cities across the country, an IFSC Banking Unit at GIFT City, Gujarat. The bank has over 21,000 employees, across its various businesses and global capability centres.
Product Suite
The IFSC Banking Unit (IBU) of Deutsche Bank was set up in GIFT City, Gandhinagar, Gujarat, in July 2022. It operates as an offshore branch and provides a comprehensive range of International Trade Finance products, to clients in India and overseas, thereby facilitating easy access to innovative solutions that help improve business efficiencies with primary focus on:
- Documentary Trade and Services
- Letter of Credit
- Documentary Collections
- Open Account Trade
- Guarantees and Standby Credit
- Trade Finance Loans
Complaint Handling and Grievance Redressal
Deutsche Bank is committed to serving its customers and therefore your feedback and suggestions with respect to its services and / or its service providers are of utmost value to us.
In case of any Grievance with the services of the DBAG IBU Gift city branch Customer may contact :
Level 1 – Complaint Redressal officer (CRO)
Deutsche Bank AG, IFSC Banking Unit (IBU), Unit No. 603 A, Brigade International Financial Centre
6th Floor, Building No. 14A, Block No. 14, Zone1, GIFT City, Gandhinagar 382355, INDIA
Level 2 – Complaint Redressal Appellate Officer (CRAO)
If a complaint is not disposed off within 30 days of acceptance or the complainant is not satisfied with the resolution provided by the Regulated Entity or if the complaint has been rejected by the Regulated Entity, the complainant may file an appeal before the CRAO preferably within 21 days from the receipt of the decision from the CRO
Deutsche Bank AG, IFSC Banking Unit (IBU),Unit No. 603 A, Brigade International Financial Centre.
6th Floor, Building No. 14A, Block No. 14. Zone1, GIFT City, Gandhinagar 382355, INDIA
Level 3 – Grievance Redressal / International Financial Services Centres Authority (IFSCA)
Where a complainant is not satisfied with the decision of the Regulated Entity and has exhausted the appellate mechanism of the Regulated Entity, he may file a complaint before the Authority through email preferably within 21 days from the receipt of the decision from the Regulated Entity to grievance-redressal@ifsca.gov.in
Contacts
Address
Deutsche Bank AG – IFSC Banking Unit (IBU)
Unit No. 603 A, Brigade International Financial Centre
6th Floor, Building No. 14A, Block No. 14, Zone 1, GIFT City
Gandhinagar 382355, India
Working Hours
Monday-Friday (9:30 AM to 5:30 PM IST)
Email Addresses
Phone Number
+91 79 7181 5365